Privacy Policy

Effective date: 2 April 2026
Business name: B&A Landscaping
Website: balandscaping.co.uk
Email: balandscaping2005@gmail.com
Phone: +44 7813 895102
Location: Malvern, Worcestershire, United Kingdom

B&A Landscaping respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, how long we keep it, who we share it with, and your rights. Under the UK GDPR, privacy information should clearly explain the purposes of processing, retention, sharing, and the rights available to individuals.

1. What information we collect

We may collect and process the following personal information:

Your name
Phone number
Email address
Property address or project address
Details about the work you want us to quote for or complete
Any information you send through our contact form, email, or phone enquiries
Technical website data such as IP address, browser type, device type, and website usage data where relevant

2. How we collect your information

We collect information when you:

fill in a contact form on our website;
call, email, or message us;
request a quote;
book work with us; or
browse our website, including through cookies or similar technologies where they are used.

3. How we use your information

We use your personal information to:

respond to enquiries;
provide quotations;
arrange and carry out landscaping and groundworks services;
manage customer relationships;
keep records of work completed;
improve our website and services; and
comply with legal, tax, or insurance obligations.

4. Our lawful bases for using your information

We usually process your information on one or more of these bases:

Contract — where we need your information to provide a quote, arrange work, or carry out agreed services;
Legitimate interests — where it is reasonable for us to use your information to run and improve our business, respond to enquiries, and maintain customer records;
Legal obligation — where we must keep certain records for legal, tax, or regulatory reasons;
Consent — where you have agreed to something specific, such as optional cookies or marketing communications.

The ICO says privacy notices should tell people the lawful basis relied on, the purposes of processing, and their rights, including the right to withdraw consent where consent is used.

5. Who we share your information with

We do not sell your personal information.

We may share your information only where necessary with:

website hosting or website support providers;
email providers;
accounting or bookkeeping providers;
subcontractors or suppliers involved in your project, where needed;
legal, insurance, or professional advisers; and
public authorities or regulators where we are required to do so by law.

We only share the information needed for the relevant purpose.

6. How long we keep your information

We keep personal information only for as long as necessary for the purposes we collected it for, including to respond to enquiries, provide services, maintain business records, and meet legal, tax, or insurance requirements. Where we do not need your information anymore, we will securely delete or anonymise it. The ICO says privacy information should include retention periods or, if no fixed period is used, the criteria for deciding how long data is kept.

7. Cookies and website tracking

Our website may use cookies or similar technologies to help the site work properly and, if enabled, to understand how visitors use the site.

Where non-essential cookies are used, including analytics cookies, we will ask for your consent before placing them on your device. The ICO states that PECR applies to cookies and similar technologies, and analytics cookies are not exempt from consent requirements.

You can also control cookies through your browser settings.
[Add details here if you use Google Analytics, Meta Pixel, or a cookie banner platform.]

8. Marketing

We will only send marketing communications where we are allowed to do so by law. If you receive marketing from us, you can ask us to stop at any time by contacting us using the details above.

9. Your data protection rights

Under UK data protection law, you may have the right to:

be informed about how your personal information is used;
request access to the personal information we hold about you;
ask us to correct inaccurate information;
ask us to erase your information in certain circumstances;
ask us to restrict how we use your information in certain circumstances;
object to processing in certain circumstances;
request data portability in certain circumstances; and
withdraw consent where we rely on consent.

The ICO lists these as key individual rights under the UK GDPR, including access, rectification, erasure, restriction, portability, and objection.

To exercise any of these rights, please contact us at balandscaping2005@gmail.com.

10. Complaints

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. The ICO says privacy notices should tell people how they can complain if they have concerns about how their information is used.

11. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. No method of transmitting or storing data online is completely secure, but we aim to use appropriate technical and organisational measures.

12. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies separately.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.